Terms & Conditions

Description Of Company And Products

The Other Records Oy (2807423-9) is a manufacturer and reseller of music and music-related merchandise. This web shop offers physical records, CDs, tapes, books, magazines and music merchandise for sale. The goods are either manufactured or imported by The Other Records Oy (2807423-9).
All goods offered for sale at www.theotherrecords.com come from our storage facility, located in the same address as the label HQ and physical storefront.

The Other Records Oy
Helsinginkatu 32 E 123
00530 Helsinki
Finland

EU VAT ID: FI28074239

Customer Service

Our customer service is available Mon-Fri between 10:00AM – 5:00PM (+2h GMT) at info@theotherrecords.com. Please allow 24 hours for reply. In urgent situations we can be contacted at +358 (0)50 5127491.

Delivery Policy And Returns

Please allow 7 working days for shipping your order. We usually process incoming orders within 24 hours.
Order cancelation is possible if we haven’t shipped out your order yet. Please get in touch with our customer service if you’ve changed your mind and wish to cancel.
In cases of misshipment or shipment of faulty items we will deliver the customer new copies as soon as possible. In these cases the customer is free to keep the faulty copies, no return is required.

Delivery Time And Lost Shipments

Delivery times may vary depending on your location and the shipping option you’ve chosen. All products are shipped via the Finnish postal system’s economy (non tracked) or priority (tracked) rate, however if you would like another method (i.e. registered), please contact us to make more specific arrangements. We will replace all lost parcels, please get in touch with us if your order does not arrive within 8 weeks after you’ve received a shipping confirmation from us.

Please note that due to the corona pandemic, postal services globally are experiencing considerable delays.

The customer is responsible for giving us the correct shipping address. If the parcel is lost in the mail due to an incomplete or incorrect address, we are not responsible.

Privacy Policy

We will not share your contact details with third parties. All address information is stored on a secure server, and all payment information is encrypted and handled by PayPal and Stripe. We will never share any of your information with any third parties. For a more detailed overview, please go to our Privacy Policy page to learn more about how we collect and use your personal information.

Refund Policy

Refunds/replacements are given only for inherently faulty products (i.e. vinyl production errors), or if we make a mistake in packaging the order. The customer is allowed to cancel the order and receive full refund if the order has not been shipped. All sales are final. Returns of items in flawless condition are not accepted.